It has been a while, but I am still upset about the poor service from ChezMax Catering and Toss & Roll Salad Bar over a Gustazo they offered towards the end of last year.
ChezMax offered $1299JMD for 2 Wraps (Wheat, Spinach, Tomato, Basil etc.) OR Caesar salads with your choice of meat + 2 Strawberry, Mocha or Chocolate Peanut Butter Smoothies, Coconut Water or Sorrel with Ginger + 1 Banana Bread that expired December 2, 2016.
My experiences with both establishments were similar, besides the fact that communication with ChezMax was over the phone and that with Toss & Roll was face to face.
My coworker and I love to have something different on Fridays, so I called ChezMax two Fridays before the expiration date and was told they had no ingredients for the Smoothies. I was really looking forward to the Smoothies so I was assured that they should have some the following week. When I called back the following Friday I was told that they still could not offer any of the Smoothies because everything had finished with the large amount of Gustazos being used and it’s almost the final week.
I explained that whether or not it is the final week or day, they should be prepared for the demand, as persons have already spent their money expecting to get a choice from ALL of what was offered.
I already had plans for lunch the following Friday and with the staff’s nonchalant response on the phone and her still being adamant that it was because of the Gustazos, I was not going to wait another week where even less may have been available. I also told her not to argue with the Customer because the Customer is always right, especially since they are in the Customer Service business. I like value for my money so what they did could have been interpreted as false advertising, because as far as I know, persons buy Gustazos based on the guaranteed value of what they are getting at discounted rates.
They delivered the lunch on time for a $200JMD additional charge. I had the Spinach Wrap with Jerked Chicken, Coconut Water and Banana Bread. The Banana Bread was tasty but the Wrap had enough vegetables to feed a rabbit and the Chicken didn’t have a memorable taste so I wasn’t impressed and will never order from them again.
Toss & Roll Salad Bar
Toss & Roll offered $1399JMD for 2 Main Dishes with a choice of 12″ Wheat or Spinach Wrap with your choice of Meat (Grilled or Jerked Chicken); Sweet and Sour Grilled Chicken; Sweet Chili Chicken served with vegetables or pumpkin rice and toss salad + 2 Natural Juices or Cranwatas + 1 Granola Bar that expired on December 21, 2016.
Over the holidays I was busier than expected, but on one particular day I needed a Wrap that was convenient to eat while I had to drive and run errands. I remembered my Toss & Roll Gustazo expired that day so I went there about 3pm. No Wraps, Cranwatas or Granola Bars were available, all of which I wanted. I was not amused and more upset since this was the 2nd issue within 1 month involving not getting my value for money with a Gustazo and food. Not to mention, I was also very hungry. Take note that some persons may even forget they bought a Gustazo for food because they try to save it for the right moment so it almost feels like a free meal of your choice. When that illusion of a free meal is not granted after being so excited that the day has come to get it, no matter how cheap it is, if it isn’t available, people can become not only upset but disappointed. Gustazos are used to help market what places have to offer so they leave a bad impression when they have poor service and do not deliver what persons bought.
At Toss & Roll I was told I could only get the Chicken dishes and Natural juices. Perhaps they thought since food was still available then that was a sufficient substitute. It was not because that was not what I had in mind, even when I bought the Gustazo.
The cashier had quite a sour face and attitude. She did not check into a resolution since they owe me a granola bar and I could hear her complaining to the Chef. At least the Sweet Chili Chicken was spicy and flavourful and the Juneplum Juice was refreshing and not too sweet, but half of the rice and veggies were left on my car seat and floor mat dodging a pothole. So as simple as it may have seemed, the substitute dish was an inconvenience.
Both experiences were reported to Gustazos but no follow up with me was made. I am hoping that establishments in the future only offer what they can handle and Gustazos finds a way to ensure that is so.
● ChezMax Catering
Location: 2 College Green Avenue
Ph.: 876-585-5996; 876-977-3090
● Toss & Roll Salad Bar
Location: 75 Hope Road. Kingston 6.
Ph.: 876-879-3310; 876-539-6886
By: Gabrielle Burgess
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SIP’n’GO Juice Bar was at The Hub Coworking’s Christmas Pop Up Shop last December and I was encouraged to try their Green Natural Juice even though Green Juices and Smoothies are definitely not something I enjoy. I prefer Protein shakes with a little fat-free dairy and more flavour.
However, I was pleasantly surprised when I tried SIP’n’Go’s Natural Green Juice ($300JMD on that day) called the Refresher with Callaloo, Spinach and Cucumber. It had a tangy kick to it that I could appreciate, which came from the addition of Orange juice and a touch of Ginger.
SIP’n’GO Juice Bar has Smoothies, Shakes and more that I know some of my Suga Bears have been enjoying. So go and check them out. They deliver too!
Juice Nation Ja upstairs in Mid Spring Shopping Center is a great spot to grab healthy Shakes and Smoothies on the go.
I have been going on a few Saturday afternoons with no crowd, so received expected quick service. It’s always a good thing to walk into a healthy establishment with visibly fresh fruits and produce as well.
They have a variety of Smoothies and Shakes, Iced Coffees, Extract Juices and more for reasonable prices, mostly in the $400-$600JMD range.
My favourite is the Full House Shake stacked with fruits and protein. You get a choice of about 3 of your favourite fruits. I usually choose blueberries, strawberries and banana. It is then customised with toppings full of fiber such as flaxseed, sunflower seeds, pumpkin seeds, chia seeds and oats.
It is definitely a tasty meal replacement Shake if you would like something healthy, easy to digest and to keep you full until the next meal time.
I also liked the Berri Smoothie with 3 fruits and almond milk.
If the Green Smoothie is your thing, they got it! Mixes of Spinach, Kale, Coconut water and more.
Last Saturday, I visited One Love Cafe inside of Bob Marley Museum at about 3:30pm for the Nyam and Scram Category of Restaurant week.
One Love Cafe is offering Sandwiches/Wraps and a Freshly made drink for $1000JMD.
There were only a few people dining including tourists, so I was excited to know I should get through quickly. Not sure if much people know about this spot yet but you should. Easy, accessible parking in the middle of the day on a Saturday and quick service in a comfortable, safe environment.
The dynamic duo of Mood Sky a.k.a. Maurice and Steve greeted me pleasantly and had lovely, rootsy personalities. It was my first visit there and I felt like a regular.
They were out of Fish so I ordered the Jerked Chicken Wrap that was ready within 5 minutes! I had the choice of adding Mozzarella, Pepperjack or Cheddar cheese and I chose the Pepperjack. I chose my veggies as well and was asked if I wanted Pineapple in my Wrap. I am not a fan of Pineapple if I am not eating it just as a fruit, i.e. by itself so said no thanks, but Mood Sky encouraged me to try it because it brings out the taste. He was right! The pineapple complemented the Jerked Chicken in a tasty way, adding even more flavour to the well seasoned Jerked Chicken with the perfect amount of spice. The sauce was nice and quelled the spicy flavour a bit. The Wrap was also a decent size and filling.
They had the Ginger Lion, Carrot and Tamarind juices available. I asked for the Ginger Lion and to ensure I was happy with my choice, Steve offered me a sample that made me even more happy with my decision. He told me it was the better version of a Ginger Beer and it was indeed.
What else does One Love Cafe have to offer on a regular basis?
They have a Plasma screen that displays their menu clearly. They do Melts, Wraps, Burgers and Sandwiches such as Mozzarella and Mushroom Melts, Veggie/Fish/Turkey/Chicken Burgers, Egg Sandwiches, Garden and Chicken salads and more, all for $800JMD or less. Freshly made Juices cost $400JMD and they also make Smoothies for the Fitness Junkies.
It was a refreshing, interactive experience and I look forward to returning. One Love!
Just this week, Verginia Mitchell opened her BRAND NEW Restaurant, VIANDAS at Shop #46, Pulse 38A, Trafalgar Road, Kingston 5. The menu is mainly comprised of healthy wraps, salads, shakes and smoothies.
Understandably, there are a few kinks to iron out since they just opened, for instance, only cash will be accepted for the next 2 weeks and its best to call their cell number. Ambience will also be worked on this weekend and others to come so you do not have to just walk in, but you can sit and enjoy your meal. Calorie counts are expected in the future too, but until then you can trust that Verginia who studied Culinary Nutrition will not be using fatty milk or any milk for that matter in your mashed potatoes, will give you a healthy selection of cheese or portions and will use natural seasonings. Nothing is fried.
I had my Turkey wrap delivered to my office today and it was quite tasty and filling for an affordable price of $550JMD. The presentation was lovely and vibrant. The delivery time was not too delayed either. Quite impressive for an opening week. I am surely looking forward to more weeks to come and will be trying other items on the menu. Word is the Escoveitch wrap is delicious and filling as well.
For now, Viandas is OPEN Mondays to Fridays from 8am to 5pm.Delivery is free with 5 orders and $300JMD if less than 5 orders.Call Viandas at 876-946-2424 or 876-831-3606. Follow Viandas on Instagram @viandasja!