It’s always great seeing the fabulous Jhunelle Jureidini (Ig: @simplylocal.life) and Suetanya McHorgh (Ig: @suetanyamchorgh) out!
We have an unspoken connection with great energy. A love for Brand Jamaica and of course Food!
Culinary and unique travel experiences that we wish for you to all enjoy in our Sweet Jamaica.
Follow @sugalifestyle @simplylocal.life @suetanyamchorgh on Instagram.
BIG UP Jacqui Sinclair (Ig:@juicycheffoodie) for Boisson Bar. #SugaEndorsed
Have a great weekend Suga Fam! Please Drink Responsibly
XoXo, Suga
By: Gabrielle Burgess (CEO, Suga Lifestyle)
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
On set, Smile Jamaica on Television Jamaica Hosts, Neville Bell and Simone Clarke with Gabby Burgess of Suga Lifestyle yesterday, June 3, 2023.
For Full Smile Jamaica on TVJ Interview and Brawta from Suga, Watch “Suga speaking on Restaurant Service in Jamaica on Smile Jamaica TVJ!” on YouTube here:
Restaurateurs, Café Owners, Bar and Hotel Managers...
S U G A L TIPS from Suga Lifestyle, Past Jamaica Observer Table Talk Food Awards Judge Past People’s Choice Jamaica Gleaner Restaurant Week Ambassador
S mile and greet us with your NAME professionally, but courteously. Make us feel welcomed.
U usher us to our seats and take us through the Menu they are well versed on and ensure we get some water. Update us on specials. Make recommendations.
G Ive us some time, but not too much time to peruse the Menu.
A ttend to us throughout our stay. Update us on service time, ask for feedback. Show us you care. Tell us your name again and express that you hope to see us again. Gives us a feel of accountability and reason to return
L ook Professional. Look the part and play the part. If you have our reservation, or we come more than once, call us by our name.
STAFF RETENTION
1. Monetary Staff compensation
On the spot scenarios when hiring. Train staff and include scenarios. Ensure you are trained first.
COMMUNICATE with staff often, keeping all updated, equipping them with info and authority to say yes more to certain scenarios, show initiative, letting us know that you are willing to go the extra mile. Be present or available if they are not sure and need to check with you.
RESPECTFUL TREATMENT is important, especially to RUDE CUSTOMERS We are NOT always right. We believe we are though, so staff can still try to respect our position and do their best to cater to our wishes.
Exceed our expectations. We will remember it. Provide something extra for free that the customer wasn’t expecting.
Remember, we have a choice. It starts with YOU.
By: Gabrielle Burgess (CEO, Suga Lifestyle)
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
Happy Sunday! It’s gonna be Suga on Your TV! Tomorrow on Smile Jamaica (Ig: @smilejamtvj) on Television Jamaica at 7:15AM!
Restaurant Service in Jamaica Where We Are Where We Want to Get To
I think most of us know where we are, but where would you want our Restaurant Service to get to Suga Fam?
TUNE IN!
By: Gabrielle Burgess (CEO, Suga Lifestyle)
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
Gabby Burgess, CEO of Suga Lifestyle at Cannonball Cafe, New Kingston yesterday, Friday, June 30, 2023.
Cannonball Cafe (Ig: @cannonballcafe) is pulling out all the stops today for Kingston Kitchen (Ig: @kgnkitchen) in Hope Gardens from 4PM – 11PM to show you they CATER for Corporate functions and other Events!
DID YOU KNOW THEY CATER?!
That’s right! Not just Café food like sandwiches, but Mac and Cheese and a wide selection of items for your theme.
Watch “What’s Cookin’ at Cannonball Cafe for Kingston Kitchen” on YouTubehere:
Suga visited their big kitchen, up to date in all certifications at their New Kingston Branch yesterday.
They will be offering us a taste of some of their new menu items like their mini Coffee rubbed Steak and Onion Sandwich and mini Mac and Cheese, where you can add Bacon/Turkey Bacon!
They’ll have Chicken Bake Pockets, Callaloo & Cheese Bake Pockets + their Poppins Chocolate Coffee Boba & Mango Ginger Lemonade to cool you off and wash it all down.
Visit this #SugaEndorsed Cannonball Café Booth at Kingston Kitchen TODAY!
Enjoy!
By: Gabrielle Burgess (CEO, Suga Lifestyle)
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
#SugaSnaps to The Jamaica Observer, their Deputy MD, Natalie Chin, Event Conceptualiser, Novia McDonald White and their team for yet another well executed Table Talk Food Awards.
Follow @sugalifestyle stories on Instagram for highlights!
Have a Great Weekend! Next Stop… Kingston Kitchen!
By: Gabrielle Burgess (CEO, Suga Lifestyle)
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
Diane and Brandt Williams with Gabby and Randy Burgess at Sugar Mill Restaurant of Half Moon Resort, Rose Hall, Montego Bay, Jamaica in January 2023.
Steak, Veal, Lamb Chops, you name it, Sugar Mill Restaurant by Half Moon Resort (Ig: @halfmoonJamaica), Montego Bay has got the best, most succulent, prime cuts for you along with excellent service.
They check all the boxes.
Huge, more than satisfactory servings along with an epicurean experience, giving you value for money.
Suga revisited earlier this year and Sugar Mill Restaurant by Half Moon Resort remains #SugaEndorsed.
#Satisfaction
By: Gabrielle Burgess (CEO, Suga Lifestyle)
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
A clip from The Jamaica Observer’s Article, Where are the hospitable staff? Bad customer service in restaurants By Codie-Ann Barrett, Senior business reporter Barrett @jamaicaobserver.com (June 25, 2023)
Click here to read Snr Business Reporter from The Jamaica Observer (Ig: @jamaicaobserver), Codie-Ann Barrett’s interview with Suga, your Restaurant Reviewer for the past decade, on Where are the hospitable staff? Bad Customer Service in Restaurants
How can it get better? What can Restaurateurs do? Can we as diners play a part?
Have a productive week and remember, let’s try to deliver great customer service with whatever we do. Follow @sugalifestyle on Instagram
Countdown to The Jamaica Observer Table Talk Food Awards this Thursday at Devon House!
By: Gabrielle Burgess (CEO, Suga Lifestyle)
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
I celebrated my Anniversary on April 30 at Buzo Jamaica Italian Restaurant (Ig: @buzo.jamaica) by Park Close, NHT and it did not disappoint!
Outstanding Décor and ambience, well uniformed and hospitable, courteous Staff, effective use of technology for reservations, a central Location, sufficient Parking, commendable Service, impressive Cocktails, varied Menu Options and most importantly, high quality Food and Dessert.
Suga went for an Italian experience, ordering Portobello Mushroom, Carpaccio di Manzo (beef), Squid ink Tagliatelline, Tagliolini pasta with smoked Salmon, finishing with Torta di Lava Caldo al Ciocilatto (Flourless Chocolate Lava Cake, Vanilla bean Gelato and Raspberry reduction) and Tiramisu’ Gelato.
Watch “Why Buzo Jamaica may be Best New or Ethnic Restaurant this Year” on YouTube here:
I still give Delmare at Half Moon Jamaica the edge. Though both restaurants have a different vibe, I prefer the versatility of outstanding Seafood and Italian dishes by Delmare, knowledge of the wait staff, the ambience of their seaside dining and being able to order and enjoy a classic Tiramisu.
Great experience at Buzo though. I definitely recommend it for special occasions. #SugaEndorsed.
For Best New Restaurant, consistency is key and besides an Easter holiday when short staffed, persons have reported mixed reviews to Suga from 7/10 – to 10/10.
Subpar Ratings tended to be a result of being a bit disappointed after high expectations (though what you order highly contributes to that perception), value for money or comparisons from persons who have actually been to Italy and enjoyed authentic Italian cuisine. Thanks Suga Tasters Taraja Jackson, Kimberly Calder and more!
Buzo Jamaica had the most buzz with the anticipation of its opening, where they actually opened during that period of anticipation. There was also difficulty to make reservations in opening weeks due to full capacity. Whether they delivered after that buzz, may still be debatable by the majority.
We must remember other Ethnic restaurants such as Orchid Thai (Ig: @orchidthaijamaica) that have emerged onto our culinary circuit in the past year, New restaurants, Palate and ROKstone at ROK Hotel Kingston (Ig: @rokhotelkingston) and a few more casual, affordable restaurants.
#SugaSnaps to the continuous rise of our Restaurant scene.
By: Gabrielle Burgess (CEO, Suga Lifestyle)
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
Besides sending everyone an email and following up?
Suga Lifestyle’s Mission: – Promoting Local the Best Ways Possible, providing wider market opportunities – Demonstrating How Fit Happens with Gabby – Translating that GW Art is for Everyone, even if they don’t know it yet
Believing I can do it all.
By: Gabrielle Burgess (CEO, Suga Lifestyle)
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
Gabby Burgess, Kimario Rose-Stewart and Gillian Jackson last Friday at Koi Sushi Restaurant on Hillcrest Avenue.
Throwback Thursday (#tbt) to Lunch with the Girls at Koi Sushi (Ig: @koisushija), above Fromage Gourmet Market at 8 Hillcrest Road.
All Boxes Checked – Good Service – Everthing Tastes Delish – Decent Ambience – Fantastic Cocktails – Sumptuous Dessert – Affordable and Value for Money
Calamari starter – tender, not cliché crispy
Umi Salmon Poke Bowl – just eat it with your eyes
The Haru Roll – a Peppa Swims on the beach experience
If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.
