Tune In to Hear Suga During Rush Hour on Love 101FM!

The discussion continues with Suga on giving tips to improve customer service in various establishments.

The interview will be aired live within an hour TODAY on LOVE101FM or you can stream it on LOVE101FM’s YouTube page using this link:

https://youtube.com/@LOVE101FMJAMAICA

Enjoy and have a great weekend!

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

Did You Miss Suga on Smile Jamaica TVJ on Where We Want Restaurant Service to Get To?!

On set, Smile Jamaica on Television Jamaica Hosts, Neville Bell and Simone Clarke with Gabby Burgess of Suga Lifestyle yesterday, June 3, 2023.

For Full Smile Jamaica on TVJ Interview and Brawta from Suga, Watch “Suga speaking on Restaurant Service in Jamaica on Smile Jamaica TVJ!” on YouTube here:

https://youtu.be/UHCVSjB1x_k


Restaurateurs, Café Owners, Bar and Hotel Managers...

S U G A  L  TIPS from Suga Lifestyle,
Past Jamaica Observer Table Talk Food Awards Judge
Past People’s Choice Jamaica Gleaner Restaurant Week Ambassador

S mile and greet us with your NAME professionally, but courteously.
Make us feel welcomed.

U usher us to our seats and take us through the Menu they are well versed on and ensure we get some water. Update us on specials. Make recommendations.

G Ive us some time, but not too much time to peruse the Menu.

A ttend to us throughout our stay. Update us on service time, ask for feedback.
Show us you care.
Tell us your name again and express that you hope to see us again.
Gives us a feel of accountability and reason to return

L ook Professional. Look the part and play the part. If you have our reservation, or we come more than once, call us by our name.

STAFF RETENTION

1. Monetary Staff compensation

  1. On the spot scenarios when hiring.
    Train staff and include scenarios. Ensure you are trained first.

COMMUNICATE with staff often, keeping all updated, equipping them with info and authority to say yes more to certain scenarios, show initiative, letting us know that you are willing to go the extra mile. Be present or available if they are not sure and need to check with you.

RESPECTFUL TREATMENT is important, especially to RUDE CUSTOMERS
We are NOT always right. We believe we are though, so staff can still try to respect our position and do their best to cater to our wishes.

Exceed our expectations. We will remember it.
Provide something extra for free that the customer wasn’t expecting.

Remember, we have a choice.
It starts with YOU.

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

Suga on Smile Jamaica TVJ Tomorrow!

Happy Sunday! It’s gonna be Suga on Your TV! Tomorrow on Smile Jamaica (Ig: @smilejamtvj) on Television Jamaica at 7:15AM!

Restaurant Service in Jamaica
Where We Are
Where We Want to Get To

I think most of us know where we are, but where would you want our Restaurant Service to get to Suga Fam?

TUNE IN!

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.