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Did You Miss Suga on Smile Jamaica TVJ on Where We Want Restaurant Service to Get To?!

by Brand JamaicaChefs, Bakers and CaterersCulinary ExperiencesFit Happens with GabbyRestaurant Reviews & RatingsSuga TastersWhat's Hot
On set, Smile Jamaica on Television Jamaica Hosts, Neville Bell and Simone Clarke with Gabby Burgess of Suga Lifestyle yesterday, June 3, 2023.

For Full Smile Jamaica on TVJ Interview and Brawta from Suga, Watch “Suga speaking on Restaurant Service in Jamaica on Smile Jamaica TVJ!” on YouTube here:

https://youtu.be/UHCVSjB1x_k


Restaurateurs, Café Owners, Bar and Hotel Managers...

S U G A  L  TIPS from Suga Lifestyle,
Past Jamaica Observer Table Talk Food Awards Judge
Past People’s Choice Jamaica Gleaner Restaurant Week Ambassador

S mile and greet us with your NAME professionally, but courteously.
Make us feel welcomed.

U usher us to our seats and take us through the Menu they are well versed on and ensure we get some water. Update us on specials. Make recommendations.

G Ive us some time, but not too much time to peruse the Menu.

A ttend to us throughout our stay. Update us on service time, ask for feedback.
Show us you care.
Tell us your name again and express that you hope to see us again.
Gives us a feel of accountability and reason to return

L ook Professional. Look the part and play the part. If you have our reservation, or we come more than once, call us by our name.

STAFF RETENTION

1. Monetary Staff compensation

  1. On the spot scenarios when hiring.
    Train staff and include scenarios. Ensure you are trained first.

COMMUNICATE with staff often, keeping all updated, equipping them with info and authority to say yes more to certain scenarios, show initiative, letting us know that you are willing to go the extra mile. Be present or available if they are not sure and need to check with you.

RESPECTFUL TREATMENT is important, especially to RUDE CUSTOMERS
We are NOT always right. We believe we are though, so staff can still try to respect our position and do their best to cater to our wishes.

Exceed our expectations. We will remember it.
Provide something extra for free that the customer wasn’t expecting.

Remember, we have a choice.
It starts with YOU.

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

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Suga on Smile Jamaica TVJ Tomorrow!

by Brand JamaicaChefs, Bakers and CaterersCulinary ExperiencesRestaurant Reviews & RatingsSuga TastersWhat's Hot

Happy Sunday! It’s gonna be Suga on Your TV! Tomorrow on Smile Jamaica (Ig: @smilejamtvj) on Television Jamaica at 7:15AM!

Restaurant Service in Jamaica
Where We Are
Where We Want to Get To

I think most of us know where we are, but where would you want our Restaurant Service to get to Suga Fam?

TUNE IN!

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

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What’s Cookin’ at Cannonball Cafe for Kingston Kitchen TODAY!

by Brand JamaicaChefs, Bakers and CaterersCulinary ExperiencesRestaurant Reviews & RatingsSuga TastersWhat's Hot
Gabby Burgess, CEO of Suga Lifestyle at Cannonball Cafe, New Kingston yesterday, Friday, June 30, 2023.

Cannonball Cafe (Ig: @cannonballcafe) is pulling out all the stops today for Kingston Kitchen (Ig: @kgnkitchen) in Hope Gardens from 4PM – 11PM to show you they CATER for Corporate functions and other Events!

DID YOU KNOW THEY CATER?!

That’s right! Not just Café food like sandwiches, but Mac and Cheese and a wide selection of items for your theme.

Watch “What’s Cookin’ at Cannonball Cafe for Kingston Kitchen” on YouTube here:

https://youtu.be/NTKImdA7UFM

Suga visited their big kitchen, up to date in all certifications at their New Kingston Branch yesterday.

They will be offering us a taste of some of their new menu items like their mini Coffee rubbed Steak and Onion Sandwich and mini Mac and Cheese, where you can add Bacon/Turkey Bacon!

They’ll have Chicken Bake Pockets, Callaloo & Cheese Bake Pockets + their Poppins Chocolate Coffee Boba & Mango Ginger Lemonade to cool you off and wash it all down.

Visit this #SugaEndorsed Cannonball Café Booth at Kingston Kitchen TODAY!

Enjoy!

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

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TGIF! Life is a Fashion Show and Food Awards had my Runway

by Brand JamaicaChefs, Bakers and CaterersCulinary ExperiencesFit Happens with GabbyRestaurant Reviews & RatingsSuga TastersWhat's Hot

I Tasted, I Drank, I Applauded it!

#SugaSnaps to The Jamaica Observer, their Deputy MD, Natalie Chin, Event Conceptualiser, Novia McDonald White and their team for yet another well executed Table Talk Food Awards.

Follow @sugalifestyle stories on Instagram for highlights!

Have a Great Weekend! Next Stop… Kingston Kitchen!

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

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Sugar Mill Restaurant has your Prime Cuts of Meat! Happy Hump Day!

by Culinary ExperiencesFoodpornRestaurant Reviews & RatingsSuga TastersTHE BESTWhat's Hot
Diane and Brandt Williams with Gabby and Randy Burgess at Sugar Mill Restaurant of Half Moon Resort, Rose Hall, Montego Bay, Jamaica in January 2023.

Steak, Veal, Lamb Chops, you name it, Sugar Mill Restaurant by Half Moon Resort (Ig: @halfmoonJamaica), Montego Bay has got the best, most succulent, prime cuts for you along with excellent service.

They check all the boxes.

Huge, more than satisfactory servings along with an epicurean experience, giving you value for money.

Suga revisited earlier this year and Sugar Mill Restaurant by Half Moon Resort remains #SugaEndorsed.

#Satisfaction

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

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Did You Read the Interview with Suga in Jamaica Observer Yesterday?

by Brand JamaicaCulinary ExperiencesRestaurant Reviews & RatingsSuga TastersWhat's Hot
A clip from The Jamaica Observer’s Article, Where are the hospitable staff?
Bad customer service in restaurants
By Codie-Ann Barrett, Senior business reporter Barrett @jamaicaobserver.com (June 25, 2023)

Click here to read Snr Business Reporter from The Jamaica Observer (Ig: @jamaicaobserver), Codie-Ann Barrett’s interview with Suga, your Restaurant Reviewer for the past decade, on
Where are the hospitable staff?
Bad Customer Service in Restaurants

https://www.jamaicaobserver.com/business/where-are-the-hospitable-staff/

How can it get better?
What can Restaurateurs do?
Can we as diners play a part?

Have a productive week and remember, let’s try to deliver great customer service with whatever we do.
Follow @sugalifestyle on Instagram

Countdown to The Jamaica Observer Table Talk Food Awards this Thursday at Devon House!

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

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Why Buzo Jamaica may be Best New or Ethnic Restaurant this Year

by Culinary ExperiencesFoodpornRestaurant Reviews & RatingsSuga TastersTHE BESTWhat's Hot

I celebrated my Anniversary on April 30 at Buzo Jamaica Italian Restaurant (Ig: @buzo.jamaica) by Park Close, NHT and it did not disappoint!

Outstanding Décor and ambience, well uniformed and hospitable, courteous Staff, effective use of technology for reservations, a central Location, sufficient Parking, commendable Service, impressive Cocktails, varied Menu Options and most importantly, high quality Food and Dessert.

Suga went for an Italian experience, ordering Portobello Mushroom, Carpaccio di Manzo (beef), Squid ink Tagliatelline, Tagliolini pasta with smoked Salmon, finishing with Torta di Lava Caldo al Ciocilatto (Flourless Chocolate Lava Cake, Vanilla bean Gelato and Raspberry reduction) and Tiramisu’ Gelato.

Watch “Why Buzo Jamaica may be Best New or Ethnic Restaurant this Year” on YouTube here:

https://youtube.com/shorts/E_uEBgdTdyc?feature=share

I still give Delmare at Half Moon Jamaica the edge. Though both restaurants have a different vibe, I prefer the versatility of outstanding Seafood and Italian dishes by Delmare, knowledge of the wait staff, the ambience of their seaside dining and being able to order and enjoy a classic Tiramisu.

Great experience at Buzo though. I definitely recommend it for special occasions. #SugaEndorsed.

For Best New Restaurant, consistency is key and besides an Easter holiday when short staffed, persons have reported mixed reviews to Suga from 7/10 – to 10/10.

Subpar Ratings tended to be a result of being a bit disappointed after high expectations (though what you order highly contributes to that perception), value for money or comparisons from persons who have actually been to Italy and enjoyed authentic Italian cuisine.
Thanks Suga Tasters Taraja Jackson, Kimberly Calder and more!

Buzo Jamaica had the most buzz with the anticipation of its opening, where they actually opened during that period of anticipation. There was also difficulty to make reservations in opening weeks due to full capacity. Whether they delivered after that buzz, may still be debatable by the majority.

We must remember other Ethnic restaurants such as Orchid Thai (Ig: @orchidthaijamaica) that have emerged onto our culinary circuit in the past year, New restaurants, Palate and ROKstone at ROK Hotel Kingston (Ig: @rokhotelkingston) and a few more casual, affordable restaurants.

#SugaSnaps to the continuous rise of our Restaurant scene.

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

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Cute African Restaurant Spot in Mobay If You Want Different! 9JaJam!

by Culinary ExperiencesRestaurant Reviews & RatingsSuga TastersWhat's Hot

We visited 9JaJam African Restaurant (Ig: @9jajam) last Saturday. It is an African Restaurant nestled in the corner of Bhavela Business Park in Ironshore, Montego Bay.

Simple-chic, modern décor and we were greeted by African owners adorned in eye-catching, African printed garments. Of course I enjoyed the background music. Afro beats!

They have a digital menu that is easy to choose from. Ensure they understand that you would like your food plated, even if dining :/ and prepare for a little wait. We didn’t mind since we weren’t starving and we love freshly prepared food.

I enjoyed the African Fried Rice with their Grilled Suya Chicken and I also tried the Jollof Spagetti with Grilled Suya Chicken, before I bagged it to-go.

I believe, the tasty flavour of their herbs and a touch of spice that complemented my dishes is their signature.

Hubby, Randy’s dish on the other hand was very spicy yet delicious, Eforiro Soup, with a side of Fufu to cool it down. He was given water to wash his hands before having it too. Nice touch.

Spicy, Tasty, Filling Food! Check out 9JaJam African Restaurant !

By: Gabrielle Burgess (CEO, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

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#tbt to the Visueats Launch! Which Restaurant Needs a Picture Menu?

by Brand JamaicaCulinary ExperiencesRestaurant Reviews & RatingsSuga TastersWhat's Hot
Gabby Burgess of Suga Lifestyle at the Visueats Launch at AC Hotel on Friday, March 3, 2023.

Which Restaurant would you like to see with a proper Digital Picture menu?

I would like to see a few of my faves, Koi Sushi (Ig: @koisushija), Orchid Thai Restaurant (Ig: @orchidthaijamaica) and Nirvanna Global (Ig: @nirvannaglobalja) with one.

Waiting it out a little, but does the new Buzo Jamaica(Ig: @buzo.jamaica) have one?

Visueats is revolutionising the dining experience led by two phenomenal women in tech, Sophronia McKenzie and Tanesha Westcarr.

With Instagram, TikTok and more, we’ve been eating with our eyes. By seeing the dishes before they come out of the kitchen, Visueats allows us to choose what we want to eat without spying on plates passing by. Appetise with your eyes from the Menu first!

You could also get a headstart from home with the Visueats app. I encourage Restaurants to get with it and sign up!

Follow Visueats and check out their Link Tree here:

https://linktr.ee/visuEats?fbclid=PAAaa60NO6eKfzYwwbJE1GTEaLtlogf6Os00VuPd-lmi8V6DmmNAPeP0JB0x4

Oh and if Sweet Wines are your vibe, check our Old Tavern Wines (Ig: @oldtavernjamaica)! Loveeee the Bottling.

https://linktr.ee/oldtavernjamaica?fbclid=PAAaaJICUw4-rM6KvLThGuk4tyGlOfj8aIuSMUfpWgS9f7ypjeXln6OeS3we8

Have a great Day!

By: Gabrielle Burgess (Founder/Owner, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.

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Happy Friday! Endless Cocktails and a New Menu from Regency Bar and Lounge!

by Culinary ExperiencesRestaurant Reviews & RatingsSuga TastersWhat's Hot
Gabby Burgess a.k.a Suga of Suga Lifestyle with the New Elderflower Martini and Melon Surprise from Regency Bar and Lounge, Terra Nova All-Suite Hotel at their New Menu Launch last Tuesday.

A Renewed Regency Bar and Lounge (Ig: @regencybarandlounge)? YES Please! I’d love to see all the ladies return to Regency in 3s and 4s in their LBDs and the Gentlemen dressing their best.

Endless Cocktails have returned Every Friday 5pm – 10pm and the NEW NEW Menu is FIRE.

Check out highlights from Regency Bar and Lounge’s New Menu Launch here:

https://youtube.com/shorts/qz2tZEYpSAw?feature=share

Crowd fave Cocktails at the New Menu Launch last Tuesday were the Elderflower Martini and Melon Surprise pictured with me on this cover.

If Rum Cream is your thing, feel free to get Drunk In Love, but it’s Bittersweet for Campari lovers. White Rum? Is it a Martini? No, it’s an uncoventional Rum Fire based Classic Daiquiri. That will do it. I liked it! The white rum was not overpowering at all. There are more to come today too!

Oh and fret not, with Endless Cocktails you are encouraged to Drink Responsibly. The New Menu items with tasty Apps and Dinner dishes made with love will soak it all up.

Lobster Bruschettas

Best Broccoli I’ve ever had due to a tasty vinaigrette and a crispy cashew crunch.
The Surf & Turf and Chicken Sliders and both the Lobster and Chicken Bruschettas were highlights for me, bringing the right amount of spice. Those slider buns were soft and fresh and the meat was tender and well seasoned. #SugaSnaps

The Shrimp Penne can’t lose with the Pasta lovers and of course, their Signature Lobster Mac-n-Cheese is back to call your name with a little more love. So creamy!

Lobster Mac-n-Cheese

Curry Goat Rice Balls ?! Different, but Delish.and the Chocolate Mousse Cake was definitely worth the calories.

Chocolate Mousse Cake

Go check out Regency Bar and Lounge & have a Great Weekend! Cheers!
***Making a Reservation is advised***
#SugaEndorsed

By: Gabrielle Burgess (Founder/Owner, Suga Lifestyle)

If you liked this Blog, follow Suga Lifestyle Online, on Instagram (@sugalifestyle), Twitter & TikTok (@sugalifestyleja) or like the Suga Lifestyle Facebook page.