Roe has expanded, but have they kept up their good standard?

Kaisen Don $1350 JMD+tx
Kaisen Don $1350 JMD+tx

After visiting Roe a few months ago, last night I was delighted to see that they have expanded! Their previous space used to be comparable to the Burger King in Manor Park. But now they have expanded their indoor seating including Hibachi-style and their decor is fabulous, giving you a Manhattan, Sex and the City kind of feeling. However, the standard of service has already slipped with slow service, inattentive staff and an error with one of the orders. I was there for a Birthday celebration, but the Birthday girl felt that the other birthday celebration seemed to have gotten more attention that night. She should never have felt that way.

I noticed the menu had a few new items. The food took a little while to arrive, perhaps since they had a full house. It was alright, no CranWata WOW! but we enjoyed it nonetheless.

A suggestion for not only Roe, but for other restaurants when taking reservations, is to ask if it is a special occasion, so even though good service is always expected, they can be even more prepared to please. They should also think, what could these diners want next? For instance, if we provide cake or cupcakes to be shared, do not let us have to ask for plates and forks. The waitresses also need to smile, they didn’t even smeyze. So some improvement needed in their service and speed.

Ph#: 876-632-6669

Address: Unit 5, Sovereign North; 29 Barbican Road. Kingston 6.

NB. Ratings fill 5 stars maximum

Parking: ★★★★★

Ambience: ★★★★★

Decor: ★★★★★

Comfort: ★★★★★

Service: ★★★☆☆

Speed: ★★★☆☆

Food quality: ★★★★☆

Serving amount: ★★★★☆

Plating: ★★★★★

Value for $: ★★★★☆

SuGa Endorsement: ★★★★☆

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