Last updated: 2020-11-02

1. Introduction

Welcome to Suga Lifestyle (“Company”, “we”, “our”, “us”)!

This Return Policy governs your use of our website located at https://sugalifestyle.com/ (together or individually “Service”) operated by Suga Lifestyle.

We may amend this policy at any time by posting the amended policy on this site. It is your responsibility to review these policies periodically.

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Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, plants, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

We may not accept returns on perishable or personal items deemed unreturnable at our discretion

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a communicated number of days.

Late or missing refunds:

If you have not received a refund yet, please first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges: 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] for instructions on return shipping

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should, send us an email at [email protected] for instructions on return shipping 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over US$ 75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Suga Lifestyle November 2020